Aug 24, 2016 11:41:11 AM

4 Things you Can Do to Improve Customer Experience Now (Right Now)

4 Things you Can Do to Improve Customer Experience Now (Right Now)

 

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Mar 31, 2016 10:33:41 AM

{INFOGRAPHIC} Customer Experience Statistics You Should Know

{INFOGRAPHIC} Customer Experience Statistics You Should Know

 

A huge goal for innovative businesses in 2016 is improving customer experience. In fact, 91%
of organizations said they aspire to be among the customer experience leaders in their industry. That’s a pretty significant percentage, right? It shows that customer service and the overall experience for customers is a top goal for nearly all businesses across all industries. But what about the rest of the story? Why is customer experience so important? What are businesses actually doing to stay on top of their game for their customer base? Here are a few customer experience statistics you should know and how it all impacts your bottom line:

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Nov 3, 2015 4:13:04 PM

3 Ways your Technology Should Service Customer Experience in 2016

3 Ways your Technology Should Service Customer Experience in 2016

The year is wrapping up and as we start to look forward to 2016, many of our clients are asking us – what’s next for business technology? Businesses want to know that once they’re up and running and properly supported how can they take their technology to the next level and what will be their best investment going into 2016? As the world moves to please the customer first, customer experience will become the center for business operations and technology next year. It’s not enough to say that your business is customer-centric, you actually have the operate and deliver around that core belief. Here are a few ways that your technology should be evolving to better service the customer experience in 2016:

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About Entech

Entech is a consumer-centric business IT consulting organization providing innovative value-added solutions and unparalleled service.  Working in a team-oriented approach, Entech is passionately committed to operational excellence and financial stability, sustaining its responsibility to its employees, clients, community and all other stakeholders.

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