Feb 24, 2016 4:19:07 PM

3 Steps to Take Before you File a Help Desk Ticket

3 Steps to Take Before you File a Help Desk Ticket

IT support is there to support you. You rely on them to make sure that you’re able to execute all of your tasks in the most efficient way possible with technology that is fast and reliable. However, there is that whole waiting bit. While the best Managed Service providers surpass industry benchmarks for Help Desk response times, this still leaves users with a few minutes of inhibited work time. There’s nothing more frustrating for a productive user than a handicapped workflow while tasks continue to pile up. While we never recommend taking support into your own hands, there are definitely a few things you can do to troubleshoot before filing a ticket with your Help Desk.

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Jul 20, 2015 2:32:00 PM

An IT Director’s 4 Biggest Help Desk Nightmares

An IT Director’s 4 Biggest Help Desk Nightmares

As an IT Director, you’re in control of all aspects of technology. From strategy to vendor management to help desk and printer issues, it’s all on you. You could use a little relief, but you don’t want an IT company to come in and completely phase you out. There are a lot of perks to bringing on a managed services provider, though. We blogged about how it makes an IT Director’s life easier. But right now I want to focus on what IT Directors really hate – help desk. It’s a world that can get pretty overwhelming and messy if not managed properly or managed by a single person. What do help desk nightmares look like to you?

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