Mar 31, 2016 10:33:41 AM

{INFOGRAPHIC} Customer Experience Statistics You Should Know

{INFOGRAPHIC} Customer Experience Statistics You Should Know

 

A huge goal for innovative businesses in 2016 is improving customer experience. In fact, 91%
of organizations said they aspire to be among the customer experience leaders in their industry. That’s a pretty significant percentage, right? It shows that customer service and the overall experience for customers is a top goal for nearly all businesses across all industries. But what about the rest of the story? Why is customer experience so important? What are businesses actually doing to stay on top of their game for their customer base? Here are a few customer experience statistics you should know and how it all impacts your bottom line:

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Aug 4, 2015 9:17:00 AM

{INFOGRAPHIC} The Top Technology Excuses Businesses are Sick of Hearing

{INFOGRAPHIC} The Top Technology Excuses Businesses are Sick of Hearing

When it comes to technology, no news is good news. The less you have to think about what's working and not working, the more productive your organization can be. When your technology does become an issue, you need a technology partner that jumps right in and executes a quick fix. You don't have time to wait around while they figure things out. That's why you outsourced your technology, so that you didn't have to spend time thinking about it. But what happens when the excuses are piling up, your users are getting more and more frustrating and your technology is handicapping your everyday operations? If you are currently experiencing excuse after excuse from your in-house or outsourced IT provider, you know exactly what I'm talking about. Here, in a handy infographic are the top technology excuses that business owners are sick of hearing:

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Apr 21, 2015 11:11:55 AM

IT Security: The Good, the Bad & The Ugly {INFOGRAPHIC}

IT Security: The Good, the Bad & The Ugly {INFOGRAPHIC}

When it comes to IT security and risk, we've seen some pretty interesting things. The crazy part is that these things are very common among SMBs who either don't have budget allocated or don't place an importance on risk management. We want to offer you some statistics that will uncover the good things, the bad things and the downright ugly statistics that come with IT security for small business.

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Apr 13, 2015 12:04:00 PM

The Case for Quality IT Support {INFOGRAPHIC}

The Case for Quality IT Support {INFOGRAPHIC}

We’ve already discussed the benefits of IT support, and it’s no secret that quality IT support can really make or break your company’s efficiency, user happiness and bottom line. But what are the statistics that support that statement? It’s easy to write off IT support as too costly. After all – if someone is supporting your users, you should be good to go, right? But not all technicians, support teams or MSPs are created equal. If you’re still trying to swallow the numbers surrounding an improved, outsourced IT support option, here are some statistics that we pulled together that might help sway you in a better direction:

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Entech is a consumer-centric business IT consulting organization providing innovative value-added solutions and unparalleled service.  Working in a team-oriented approach, Entech is passionately committed to operational excellence and financial stability, sustaining its responsibility to its employees, clients, community and all other stakeholders.

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