Jul 20, 2015 2:32:00 PM

An IT Director’s 4 Biggest Help Desk Nightmares

An IT Director’s 4 Biggest Help Desk Nightmares

As an IT Director, you’re in control of all aspects of technology. From strategy to vendor management to help desk and printer issues, it’s all on you. You could use a little relief, but you don’t want an IT company to come in and completely phase you out. There are a lot of perks to bringing on a managed services provider, though. We blogged about how it makes an IT Director’s life easier. But right now I want to focus on what IT Directors really hate – help desk. It’s a world that can get pretty overwhelming and messy if not managed properly or managed by a single person. What do help desk nightmares look like to you?


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