Apr 28, 2016 4:13:35 PM

Going Beyond Good IT: What Makes Great Business Technology?

Going Beyond Good IT: What Makes Great Business Technology?

We have a lot of worthy competitors in the markets we serve. They provide really good IT services. Some of them are even Managed Services companies, and those companies are perfectly fine. But what does it take to stand out in a sea of competition with Managed Services companies? How can one company take “good” IT to the next level? I sat in a prospect meeting recently and discussed this with a company. They were signed up with what I believe to be one of our most worthy competitors, but what I heard surprised me. They told me that their IT provider, while perfectly fine, wasn’t giving them what they needed. Here are a few things that prospect distinguished between a great business technology provider and one that’s just good enough…

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Apr 28, 2016 2:34:52 PM

4 Things That Make Your Managed Services Provider a Superhero

4 Things That Make Your Managed Services Provider a Superhero

 

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Apr 19, 2016 4:09:00 PM

4 Reasons to Resolve Tickets When Your Engineer Responds the First Time

4 Reasons to Resolve Tickets When Your Engineer Responds the First Time

Ah, Help Desk. For some organizations it can be hit or miss. Lagging response times and horrible ticket resolution times are the tip of the iceberg for companies dealing with poor quality IT support. But for those that have high quality IT support, the issues are sometimes logistical. You fill out a support ticket, but once you do and the engineer contacts you, you’ve hit your groove and really don’t want to be interrupted for a resolution on something that you’re not working on at the moment. But when you call back - the engineer handling the ticket isn’t available. Here are 4 reasons to resolve those tickets the first time your engineer responds.

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Apr 12, 2016 8:31:26 PM

Forgettable Technology: 4 Qualities of Really Great IT

Forgettable Technology: 4 Qualities of Really Great IT More

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About Entech

Entech is a consumer-centric business IT consulting organization providing innovative value-added solutions and unparalleled service.  Working in a team-oriented approach, Entech is passionately committed to operational excellence and financial stability, sustaining its responsibility to its employees, clients, community and all other stakeholders.

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