Apr 19, 2016 4:09:00 PM

4 Reasons to Resolve Tickets When Your Engineer Responds the First Time

4 Reasons to Resolve Tickets When Your Engineer Responds the First Time

Ah, Help Desk. For some organizations it can be hit or miss. Lagging response times and horrible ticket resolution times are the tip of the iceberg for companies dealing with poor quality IT support. But for those that have high quality IT support, the issues are sometimes logistical. You fill out a support ticket, but once you do and the engineer contacts you, you’ve hit your groove and really don’t want to be interrupted for a resolution on something that you’re not working on at the moment. But when you call back - the engineer handling the ticket isn’t available. Here are 4 reasons to resolve those tickets the first time your engineer responds.

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Feb 12, 2016 10:59:00 AM

3 Technology Tips our Service Department Wants you to Know About

3 Technology Tips our Service Department Wants you to Know About

Every day I have the pleasure of helping people solve their technology issues. It’s something that I really enjoy, because I know how frustrating it can be when your workload is piling up and you can’t make a dent in it because your technology isn’t working properly. It’s one of the reasons that we focus so hard to resolve support tickets quickly in our department (our sub 15 minute documented response time is a pretty amazing benchmark in our industry). While we never expect our clients to troubleshoot their issues on their own (we should always be your go-to when you’re experiencing an issue), we thought it would be beneficial to compile a few tips that can solve common issues that our clients experience or just help you be a little more productive.

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Entech is a consumer-centric business IT consulting organization providing innovative value-added solutions and unparalleled service.  Working in a team-oriented approach, Entech is passionately committed to operational excellence and financial stability, sustaining its responsibility to its employees, clients, community and all other stakeholders.

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