Oct 27, 2015 2:44:00 PM

Is Your Business ISP Making Excuses? 4 Signs you Need IT Vendor Management

Is Your Business ISP Making Excuses? 4 Signs you Need IT Vendor Management

When your business internet is out or slow, it’s like pulling teeth trying to troubleshoot. You can call customer service, they’ll give you the standard lines, telling you to reset the modem and router and plug directly into the modem in order to troubleshoot. They’re eager to pass the buck, blaming it on your router, your operating system or server. Perhaps the worst is when they exploit your lack of knowledge about how your system is configured and give you the wrong information regarding what the true issue is. It can go around and around, escalating and finally getting an appointment. Meanwhile your productivity is shot and your employees are sitting around twiddling their thumbs. If you’re experiencing ongoing issues with your ISP and internet connection, here are some signs it may be time to seek out an external resource for vendor management services.

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Aug 10, 2015 4:17:59 PM

Factors to Consider when Selecting an ISP for your Business

Factors to Consider when Selecting an ISP for your Business

Internet service is internet service, right? You find out who the provider is that offers service in your area, connect it and get rolling. Sounds simple enough, but the fact is – selecting an internet service provider is much more complicated for businesses. Whether you are an existing office looking to upgrade their connection, renew your existing contract or building out a completely new location – there are a few things you should consider when selecting an ISP for your business. 

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Jul 23, 2015 11:04:00 AM

Avoid Frustration with Outsourced Technology Vendor Management

Avoid Frustration with Outsourced Technology Vendor Management

For IT Directors at organizations over 25 users, outsourcing IT support is an easy decision. But what many IT Directors don’t realize is that often IT support and vendor management go hand in hand. The reason for this being that when issues occur with custom applications, internet service or other issues that are outside of the control of a helpdesk technician – the tickets just continue being created until they’re resolved. The recurring issues frustrate users, put pressure on the IT Director to resolve them and leave technicians helpless. What happens when support can't fix an issue that is being caused by another vendor? It looks a lot like finger-pointing. Here’s how you can outsource technology vendor management in your organization and avoid IT finger-pointing and frustration that you might otherwise have to deal with.

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