A Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest level technical issues.
Network level: WAN and LAN connectivity, routers, firewalls, and security
Internal systems, cloud and network infrastructure.
Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
Virtualization technologies: VMware, Citrix, and Microsoft
Remote access solution support: VPN, Terminal Services, and Citrix
Remote monitoring and management of system alerts and notifications