Location: Fort Myers
The organization was facing a number of different challenges:
The system and organization were evaluated to determine the average support responsiveness. An analysis of response and resolution times was provided to assist the business leaders in decising the best course of action.
Average Organizational Cost:
Old Support Response Times and Cost:
Entech Managed Services Support Metrics and Cost
A Managed Services partnership was recommended due to the documentation and visibility gained and the positive impact that has been shown to have on support.
The comapny evaluated the results and made the decision to partner with Entech.
Here are just a few of the perks:
How does this help the organization?