Number of Employees: 50
Location: Fort Myers, FL
ACI is a manufacturing company that sought a strategy for better technology support, vendor management, and technology budgeting. Their business structure required strict adherence to a parent company’s security policies which they had no way to certify were being met. From a day-to-day perspective, the support methodology was based on internal resources providing front-line support, coordinating providers and vendors as well as doing upgrades and projects. This caused significant resource strain and inefficiency of resource and support.
Since the relationship began, there have been significant enhancements to the company's technology.
In just over a year, Entech completely revolutionized ACI's helpdesk support, with support surveys yielding 99% satisfaction. In addition, a new server and faster, more reliable network and wireless network allows mobility on premises.