Associates in Dermatology (AID) is a medical practice that had not upgraded their connections, network or server hardware in 7+ years. The Practice Administrator had begun to see the effects of the aging equipment and the servers were inconsistent at best. AID also wanted a backup and recovery system in place that would provide immediate recovery and continuity in the event of a hardware failure or regional disaster event.
The planning and strategy process took place over 10 months and involved a detailed cost breakdown and analysis of 5 different options (both on- and off-premise). This culminated in a project to refresh all servers, network, and workstation hardware as well as relocate the HER to a Hosted Cloud facility and update all local software.
- Server hardware was aging and in need of replacement
- EHR software was out of date and in need of upgrade
- A business continuity solution was desired to ensure maximum uptime of critical systems
- Server organization needed to be restructured and updated based on current workflows
- An analysis of the Cloud Hosted EHR option was needed
- Network connectivity within and between both offices was outdated and slow
- Internet connections at both offices were slow and expensive and had not been evaluated in years
- Outdated, classic “terminals” were in use which limited functionality and created a reliance on one central system.
In only 4 months time, Entech completely updated Associates in Dermatology's technology setup. Upgrades were completed to network elements and servers, along with moving their primary EHR to the cloud.
- Successful relocation of primary EHR responsibilities to a cloud-based, hosted facility
- Replacement of all “terminals” and workstations with carefully tailored systems to match each job function (clinical and administrative)
- Upgrade of all server hardware
- Implementation of virtualization for remaining servers to provide ease of management and migration as needed between hardware elements
- Upgrade of all network elements (switching, routing, and firewalls)
- Update of all server and workstation software and operating systems
- Establishment of a secure VPN tunnel between offices to replace antiquated link
- System and file cleanup and reorganization to ensure needed data was accessible and logical
- Workflow analysis and workstation customization to work roles
- Significantly improved patient experience.
- Stable, speedy infrastructure
- Efficient manager, employees, and doctors
- Reliable access to needed files and applications
- Removal of instable, non-redundant systems
- Secure environment that meets standards for all applicable policies (HIPAA, ITIL, etc.)