Medical billing and recording company crosses paths with ransomware
Employees: Port Charlotte, FL
- A spear phishing attack targeted a Florida-based medical services company.
- An employee clicked a link in the malicious email and a virus infected the network file share on the server.
- The virus encrypted the primary data shares on the server.
- The data was made inaccessible, and employees could not access billing information or client records.
- The entire company was completely shut down and unable to operate.
The major implications:
- The hackers requested the company to pay a ransom fee to regain access to their data.
- Besides paying the ransom fee, there was no other way to decrypt files encrypted by ransomware.
- Full recovery without paying the ransom fee would have required a comprehensive backup and disaster recovery plan.
- In some cases, ransomware can also affect local backup solutions.
- The company’s backup solution was limited, and the most viable backup of their data was more than a week old — which resulted in thousands of lost dollars.
- The medical company contacted Entech to implement and better manage a new backup and disaster recovery solution.
- With Entech’s Managed Disaster Recovery tools and a custom-tailored backup plan, the company’s new business continuity methodology ensured that backups are running every 15 minutes and replicated offsite.
- The company’s new solution can recover data quickly and limit data loss to 30 minutes or less.
Analysis of potential costs:
Paying the Cryptolocker ransom fee: $82,000
- There’s no guarantee the hacker won’t attack you again.
- There’s no guarantee you’ll actually get your data back.
Basic recovery with standard backup tools
- The average recovery time using standard backup tools is 24 business hours.
- The average cost of recovery is $41,760.
Entech Managed Disaster Recovery
- The average recovery time is 3 business hours
- The average cost of recovery is $5,220.