We do our best to keep our clients and community apprised of any new scams, hacks, malware or exploits that we come across. But because the nature and origination of these attacks is always evolving, it’s important that you train your employees on what to look for in e-mails and basic IT security best practices to help them avoid malware infections and scams.
Most recently, we’ve heard of a new “Microsoft Support” scam where callers claim to be from Microsoft technical services. They take advantage of uneducated consumers by convincing them that their machine is sending out “error messages” and needs to be fixed immediately. The Better Business Bureau recently covered this scam, including a recording of one imposter who called a security researcher. The caller attempts to convince the user to install malware on their computer and walks them through the process as Microsoft Support. While this is a scam mainly targeted at consumers, there’s a good chance that businesses could be called as well. Here are a few things you can do to help educate your employees on these types of scams to ensure that your network is protected:
Never forget that the biggest concern for businesses trying to protect their network and data is the human element. You can tell your users what to do, but as cyber attacks continue to evolve, you cannot control their behavior. Having managed malware and antivirus services as well as reliable, tested backup is the only surefire way to be 100% covered in these instances. Be sure that your users understand these basic best practices to help you stay malware-free and avoid the interruption that can happen with a network-wide infection.
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