Ah, Help Desk. For some organizations it can be hit or miss. Lagging response times and horrible ticket resolution times are the tip of the iceberg for companies dealing with poor quality IT support. But for those that have high quality IT support, the issues are sometimes logistical. You fill out a support ticket, but once you do and the engineer contacts you, you’ve hit your groove and really don’t want to be interrupted for a resolution on something that you’re not working on at the moment. But when you call back – the engineer handling the ticket isn’t available. Here are 4 reasons to resolve those tickets the first time your engineer responds.
Don’t forget, your Help Desk support team is there to help. Let them do their job so that you can get back to yours. The less you have to worry about the technology you’re using or inhibited workflows, the more happy you’ll be. Taking the time to resolve your tickets the first time makes you happier, it makes your engineers happier and it means that your technology will work again.
Who doesn’t want that?
Don’t miss out on the latest news from Entech. Submit your e-mail to subscribe to our monthly e-mail list.