When your business internet is out or slow, it’s like pulling teeth trying to troubleshoot. You can call customer service, they’ll give you the standard lines, telling you to reset the modem and router and plug directly into the modem in order to troubleshoot. They’re eager to pass the buck, blaming it on your router, your operating system or server. Perhaps the worst is when they exploit your lack of knowledge about how your system is configured and give you the wrong information regarding what the true issue is. It can go around and around, escalating and finally getting an appointment. Meanwhile your productivity is shot and your employees are sitting around twiddling their thumbs. If you’re experiencing ongoing issues with your ISP and internet connection, here are some signs it may be time to seek out an external resource for vendor management services.
You don’t have time to troubleshoot internet connectivity for hours on end. You have a business to run and work to get done. Your employees need to be productive and connected. Rather than spending the time to go back and forth with your internet service provider’s customer service staff, invest a portion of your technology budget into IT Vendor Management and benefit from making only a single phone call to a skilled resource that can take the ball and run with it.
Don’t miss out on the latest news from Entech. Submit your e-mail to subscribe to our monthly e-mail list.