It’s so tempting for medium-sized businesses to want to hire an in-house technician or team of technicians and engineers to help troubleshoot and maintain their network. After all, if you’re outsourcing to a Managed Services provider, you don’t necessarily have someone on site every moment of the day. Though, turning that coin around you also don’t have someone on site every moment of the day to pay for when your network is up and running smoothly, which is typically the case when you have a Managed Services provider (many will guarantee 99% uptime). If you’re in an existing Managed Services or outsourced IT support contract, but are considering bringing your helpdesk or IT department in house, there are a few things you’ll want to consider before you hire on another team member to support your network.
While it can be a balancing act to maintain last minute needs at your company and ongoing user issues, there’s no doubt that outsourcing Managed Services has many more benefits than hiring an in-house support staff or IT department exclusively. More often than not, it’s a simple matter of organization, communication and collaboration. Don’t let your fear of the unknown get the best of you. So often we hear that clients think they need an onsite support technician or network administrator when the reality is that they just need a little bit more from their Managed Services Provider.
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