At one time, a single resource was all your business needed from a technology perspective. You’ve come to rely and trust that single resource, but both of you know that you’re growing apart. You’ve discussed transitioning your technology to a larger provider that can support your users and network better. But just because your single-source IT company has been helpful and recognizes that you’ll be moving on doesn’t mean that they won’t make the process difficult once you actually begin pulling the plug. Here are a few tips for moving away from single-source IT companies and how to avoid some really big headaches.
Unfortunately, we’ve dealt with this situation more than once. When you rely on a single-resource for your IT services, things are personal for them. They are invested in the technology of your business and all the work that they’ve done to help your company get to where it is from a technology perspective. That said, make sure that your personal relationship with a technology resource isn’t interfering with your company technology. Know when it’s time to move on and have a plan in place for doing so. The more you try to protect their feelings and withhold information, the more potential exists for issues down the road. Be clear in your intentions and foster collaboration from the start, become intimate with your technology, understand when communication is breaking down and if it comes down to it, know your rights.