IT support is there to support you. You rely on them to make sure that you’re able to execute all of your tasks in the most efficient way possible with technology that is fast and reliable. However, there is that whole waiting bit. While the best Managed Service providers surpass industry benchmarks for Help Desk response times, this still leaves users with a few minutes of inhibited work time. There’s nothing more frustrating for a productive user than a handicapped workflow while tasks continue to pile up. While we never recommend taking support into your own hands, there are definitely a few things you can do to troubleshoot before filing a ticket with your Help Desk.
For truly efficient employees and managers like you, time is of the essence. Even the fastest response time from a Help Desk is going to leave you with a few minutes of downtime twiddling your thumbs. Help your support team help you by taking a moment to ask your coworkers if they’re experiencing issues, restarting your applications or rebooting your machine. Taking these simple steps could save you a lot of time when you avoid creating a ticket and waiting for your Help Desk technician to contact you.
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