It’s hard to put one aspect of IT over the other, since they work together so closely, but beyond backup and recovery services, IT support is probably the most important element of your technology. Why? Issues with your technology can not only seriously impact productivity, but bring your production or operations to a standstill. Awhile ago we published an IT support infographic that outlined the importance of quality IT support. It had some pretty important statistics in it. Among them: 80% of computer issues occur because of ignored IT maintenance and remote tech support providers can typically reduce network downtime by 90% or more. These statistics are important to note, because when you have poor quality IT support, you may not realize what you’re missing. Want to increase the quality of your IT support? Here are 5 signs that it’s time to fire your in-house IT support staff:
When an employee isn’t producing or is performing underneath the bar that is set for their position and industry, it’s time to make a change. Just because you may not have a good understanding for exactly what it is they do doesn’t mean that you should be sacrificing the quality of your IT Support. If any of the above issues are going on, you need to take the appropriate action to provide additional training, hire a different resource or even outsource your IT support. One thing is certain – you can’t afford poor quality IT support. If you’re not happy – change something.
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