When you bring in an unbiased IT consultant, they’re supposed to be completely unbiased. You’re paying them to assess your IT systems, whether internal or outsourced and trusting their opinions and expertise. The idea with an external consultant is that in concept they have nothing to gain from any expertise or recommendations they provide, so it’s a truly unbiased resolution of any issues that you’re experiencing. But what if I told you that some consultants stand to gain something from the decisions you make with regard to your technology? That gain for them can come in a number of different formats. Let’s explore some of that potential bias and suggestions we have for dealing with it.
Probably the most important to thing to do in all this is to follow your gut. You may not know technology, but you know your business, your industry, your financials and your existing IT situation. If you’re in a technology partnership and are starting to question things or have engaged a consultant and are not 100% comfortable with their recommendations, take a moment to explore how they educate their clients, their reputation in the space, and how they handle situations. Also consider if they have anything to gain from their recommendations and address that concern with them. Consultants and managed services providers that operate with integrity are more valuable than any inexpensive temporary solution that you might be able to find. Pioneers aren’t followers. You know your business and you know the best partner. Choose wisely.